Airlines state that the passengers have a choice and know fully well what they are contracting when buying a ticket. True. But the airlines have taken this game a bit too far where there is very little difference left between the low cost budget and full service airlines - be it fare or offering. I refuse to fly a limited service budget airline on any route greater than 90 minutes be it international or domestic. Just not worth it anymore to play the "extras" game for a net saving of 20% or less with all the negative caveats and stress of baggage weight, size, food, water, number of washrooms on board, etc. At times these airlines end up costing more than the full service full fare airlines based on the rigid unfriendly attitude of airline staff in permitting a non conforming bag on board or the over priced extras you buy on board. It's now become more or less a norm not to allow a cain bag weighing more than 7 kgs and conform to the 55-40-20 size including wheels and handle. Most hand bags weigh about a kilo - that leaves 6kgs to take on board. So the passenger is forced to buy bag weight or travel with very little personal effects. Lotions, deo, foam, gels and all the other potential bomb making items we call toiletries have to be in less than 100ml packs or they go into check-in bags (cost). Some airlines have learnt the lesson and are easing up but for most customer is on the bottom of their agenda.
I have read articles on how seat manufacturers are seeing these incidents as an opportunity to rehaul design to make seats more passenger friendly with the new lesser pitch being adopted. Airline seats are by and large quite expensive and even if available; most airlines will not readily replace them based on the overhaul costs. Then again, airlines are being called greedy (like in the article pasted below). Could be, but with most airlines losing money this allegation may not entirely be correct. Airlines counter by saying that high fuel cost, impost, charges and taxes by airports and landing authorities are forcing out profits; and as a result the airlines are being pushed to their limits to collect revenues from whatever possible sources - even at the cost of passenger comfort,safety and satisfaction.
An airline used to have the tagline "Fly the friendly skies". That was many years back when flying was fun. Today, I go into a depression at the very thought of taking a flight. Flying is no longer what it used to be and all the constituents that make up air travel are blaming each other for the mess.
While the blame game is on - the seat fights will only keep growing as humans genetically have started becoming taller and fatter while the net area occupied per seat is getting smaller by the day. This form of passive hijack by ordinary passengers will soon be a norm rather than an exception. Surprisingly, no one seems to care.
No comments:
Post a Comment